FREQUENTLY ASKED QUESTIONS
How can I place a custom or bulk order?You can reach out to us via the contact form, WhatsApp, or email with your requirements. We specialize in customizations for weddings, events, and corporate gifting with MOQ (Minimum Order Quantity) criteria.
Can I personalize a gift with my logo or message?
Yes! We offer product and packaging customization for bulk orders. Our team will guide you through engraving, embossing, or custom box designs as per your need.
How long will it take to receive my order?
Standard orders are dispatched within 3–5 business days. For customized or bulk orders, delivery time may vary based on design and quantity. You’ll receive tracking details once shipped.
Can I return or exchange a product?
If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.
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Can I include a message with my gift?
Absolutely. During checkout, you can enter your custom note, and we’ll include it beautifully printed inside the package.
What metals are used in your products?
Our products are made using high-quality brass, copper, and aluminum with silver or gold plating, ensuring both aesthetic value and durability.
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